db44 cable's Privacy Policy
Your personal information is very important to us. This policy clearly explains what data we collect, how it is used and stored, and what rights you have.
Table of Contents
- Introduction and Scope
- Information We Collect
- How We Collect Information
- Purpose of Using Information
- Data Storage and Security
- Sharing Information with Third Parties
- Cookies and Tracking Technologies
- Your Rights and Controls
- Protection of Minors' Data
- Data Retention Period
- Policy Changes and Notices
- Contact Us
1 Introduction and Scope
db44 cable is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to db44 cable's website, mobile app, and other digital services.
By accepting the terms described in this policy, you are considered to have given your consent to our collection, processing, and use of your information. For full details on how your information is used, please also read our Terms and Conditions page, which sets out all the rules for using the platform.
This policy applies only to db44 cable's own digital services. Third-party websites or services are responsible for their own privacy policies.
db44 cable is committed to ensuring the highest level of privacy for users' personal information. We use industry-standard technology to protect your data.
2 Information We Collect
db44 cable collects various types of information in order to provide its services. The data collected falls mainly into two categories:
2.1 Information You Provide Directly
Information you submit yourself when registering an account or using our services:
- Full name and National ID or passport number
- Date of birth (for age verification)
- Mobile number and email address
- Bank account or mobile banking details (bKash, Nagad, Rocket, etc.)
- Residential address
- Username and password
2.2 Automatically Collected Information
Information recorded automatically while you use the platform:
- IP address and device type
- Browser information and operating system
- Login time, session duration, and activity history
- Betting history, win/loss records, and transaction details
- Information collected from cookies and web beacons
3 How We Collect Information
db44 cable collects user information in several ways:
- Registration Form: Directly through the form when you create an account.
- Identity Verification Process (KYC): For account verification and the security of financial transactions.
- Payment Processing: During deposit and withdrawal transactions.
- Customer Support Communication: What you share via live chat or email.
- Automatic Tracking: Through cookies and analytics tools.
db44 cable never collects unnecessary or disproportionate information. Only the data required to provide services and ensure security is collected.
4 Purpose of Using Information
The information collected is used for the following purposes:
4.1 Account Management and Identity Verification
Information is required to create, verify, and maintain your account. For age verification, we confirm that only users aged 21 or above are using the platform.
4.2 Financial Transaction Processing
Relevant information is used to successfully complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers, and to ensure transaction security.
4.3 Service Improvement
By analysing user behaviour, we continuously improve the usability and quality of the platform.
4.4 Security and Fraud Prevention
Information is used to protect against unauthorised access, fraudulent activity, and money laundering.
4.5 Customer Support
Your account information is relevant for providing effective assistance through 24/7 live chat and email support.
4.6 Promotional Communications
With your consent, you may be notified by SMS or email about bonuses, promotions, and important updates. You can opt out of these communications at any time.
5 Data Storage and Security
db44 cable applies industry-standard technology and practices to protect your information:
- SSL/TLS Encryption: All data transmitted on the website and app is encrypted.
- Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
- Restricted Access: Only authorised staff can access the information they need.
- Firewall and Security Monitoring: Round-the-clock cybersecurity monitoring.
- Regular Security Testing: Regular security audits to identify vulnerabilities.
- Backup and Recovery Systems: Regular backups for continuous data protection.
While we make every effort to ensure maximum security, it is not possible to guarantee that data transmission over the internet is completely secure. However, in the event of any security breach, we act promptly and notify affected users.
6 Sharing Information with Third Parties
db44 cable does not sell your personal information. Information may be shared with third parties only in the following limited circumstances:
6.1 Service Partners
We work with trusted partners for payment processing, identity verification, and technical support. They receive only the information needed for their specific contracted tasks and are bound by confidentiality obligations.
6.2 Legal Obligations
Information may be disclosed if required to comply with a court order, government directive, or applicable law.
6.3 Anti-Money Laundering and Fraud Prevention
Information may be shared with relevant authorities as needed for anti-money laundering and fraud detection purposes.
6.4 Business Transfers
Information may be transferred in the event of a business merger or acquisition, but the new operator will be required to maintain the same privacy standards.
Any third-party partner must comply with db44 cable's privacy standards. Data is never sold to any third party for marketing or commercial purposes.
7 Cookies and Tracking Technologies
Cookies and similar technologies are used on the db44 cable website and app:
7.1 Essential Cookies
These cookies are required for the basic functioning of the site — such as maintaining login sessions, security verification, and saving form data. Without them, the site does not work properly.
7.2 Functional Cookies
These cookies are used to remember your preferences and settings, such as language preferences or interface settings.
7.3 Analytics Cookies
These collect statistics to understand how the site is being used. This information is used as anonymous statistics, not to identify individuals.
You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
8 Your Rights and Controls
db44 cable gives users considerable control over their own information. Your key rights are:
- Right to Access: You can request to know what information we hold about you.
- Right to Correction: You can ask us to update incorrect or outdated information.
- Right to Deletion: You can request that your information be deleted in certain circumstances, though legal or regulatory obligations may mean that not all data can be removed.
- Right to Object to Processing: You have the right to object to your information being used for specific purposes.
- Opting Out of Promotional Communications: The option to stop receiving marketing messages.
- Closing Your Account: You can contact customer support if you wish to close your account.
For details about responsible gaming rights and self-restriction options, please visit our Responsible Gaming Guidelines page.
9 Protection of Minors' Data
db44 cable strictly does not provide services to anyone under the age of 21. We verify age at the time of registration and do not knowingly collect any information from minors.
If a minor's information has been collected by mistake and we are notified of this, we immediately delete that information and close the associated account.
If a parent or guardian believes their child has created an account, please contact customer support. We will conduct a proper review and take the necessary action.
10 Data Retention Period
How long collected information is retained depends on the type and purpose of the data:
- Account Information: For as long as the account is active and for a specified period after it is closed.
- Transaction Records: For the period required by financial and legal obligations.
- Customer Support Communications: For a specified period for dispute resolution and quality control.
- Analytics Data: May be retained long-term as anonymous statistics.
Once the need for retention has passed or legal obligations have been met, data is securely deleted.
11 Policy Changes and Notices
db44 cable may update this privacy policy from time to time to keep pace with service improvements or legal changes.
For significant changes, we will notify users via their registered email or mobile number and will clearly announce the changes on the website.
Continuing to use the platform after any changes will be taken as acceptance of the new policy. We therefore recommend visiting this page regularly.
For answers to general questions about our overall terms and conditions, you will find a great deal of information on our FAQ page.
12 Contact Us
For any questions, complaints, or requests to correct information related to the Privacy Policy, you can contact us:
- Live Chat: 24/7 live chat support on the website
- Email: [email protected]
Customer service provides support in both Bengali and English. Privacy-related requests will be responded to as quickly as possible after receipt.
If you request correction or deletion of information, identity verification may be required to ensure no one else can modify your data.